{"id":7159,"date":"2021-12-15T16:16:00","date_gmt":"2021-12-15T15:16:00","guid":{"rendered":"https:\/\/www.axepta.be\/?page_id=7159"},"modified":"2025-07-22T08:22:19","modified_gmt":"2025-07-22T06:22:19","slug":"plainte","status":"publish","type":"page","link":"https:\/\/www.axeptabnpparibas.lu\/fr\/contactez-nous\/plainte\/","title":{"rendered":"Formulaire de plainte"},"content":{"rendered":"\n<div id=\"title-category-image-block_54005b81372cf87c42bd421eda94c374\" class=\"block-title-category-image    image-right mozaique-topright image--mobile-default\">\n\n    <div class=\"container\">\n\n                    <div class=\"image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"414\" src=\"\/wp-content\/uploads\/sites\/2\/2021\/12\/customer-support-e1639578149479-475x414.jpg\" class=\"attachment-image-title-category size-image-title-category\" alt=\"\" srcset=\"\/wp-content\/uploads\/sites\/2\/2021\/12\/customer-support-e1639578149479-475x414.jpg 475w, \/wp-content\/uploads\/sites\/2\/2021\/12\/customer-support-e1639578149479-300x261.jpg 300w, \/wp-content\/uploads\/sites\/2\/2021\/12\/customer-support-e1639578149479-40x35.jpg 40w, \/wp-content\/uploads\/sites\/2\/2021\/12\/customer-support-e1639578149479.jpg 635w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/>            <\/div>\n        \n        <div class=\"infos\">        \n                            <span class=\"title-category\">Contactez-nous<\/span>\n              \n\n                            <h2 class=\"title\">Partagez vos pr\u00e9occupations avec nous<\/h2>\n                        \n                                <div class=\"abstract\"><p>Vous avez une plainte ou une autre pr\u00e9occupation dont vous aimeriez nous faire part ?<\/p>\n<p><strong>Veuillez remplir le formulaire ci-dessous et nous vous r\u00e9pondrons dans les plus brefs d\u00e9lais.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-cover alignfull axepta-section-form\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1193\" class=\"wp-block-cover__image-background wp-image-14435\" alt=\"\" src=\"https:\/\/axeptabnpparibas.lu\/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes.png\" style=\"object-position:52% 14%\" data-object-fit=\"cover\" data-object-position=\"52% 14%\" srcset=\"\/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes.png 2048w, \/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes-300x175.png 300w, \/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes-1024x597.png 1024w, \/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes-768x447.png 768w, \/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes-1536x895.png 1536w, \/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes-60x35.png 60w, \/wp-content\/uploads\/sites\/2\/2023\/03\/Blogpost-Facilitate-Your-Taxes-475x277.png 475w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-90 has-background-dim\" style=\"background-color:#00915a\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group card\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-bnp-color has-text-color\">D\u00e9posez une plainte<\/h2>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7163-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"7163\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/7159#wpcf7-f7163-o1\" method=\"post\" class=\"wpcf7-form init cf7mls-no-scroll cf7mls-auto-return-first-step cf7mls-no-moving-animation\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7163\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7163-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"utm_medium\" value=\"Digital Marketing\" \/><input type=\"hidden\" name=\"utm_source\" value=\"\" \/><input type=\"hidden\" name=\"utm_campaign\" value=\"\" \/><input type=\"hidden\" name=\"language\" value=\"French\" \/><input type=\"hidden\" name=\"provider_id\" value=\"axepta\" \/>\n<\/fieldset>\n<p><span id=\"wpcf7-69d7049333128-wrapper\" class=\"wpcf7-form-control-wrap honeypot-413-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69d7049333128-field\" class=\"hp-message\">Veuillez laisser ce champ vide.<\/label><input id=\"wpcf7-69d7049333128-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-413\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-genre\">Civilit\u00e9*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-genre\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"your-genre\" value=\"Monsieur\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Monsieur<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"your-genre\" value=\"Madame\" \/><span class=\"wpcf7-list-item-label\">Madame<\/span><\/label><\/span><\/span><\/span>\u200b\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-first-name\">Pr\u00e9nom*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-first-name\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-last-name\">Nom de famille*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-last-name\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-company\">Entreprise*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label>Vous \u00eates client chez ...*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-client\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Axepta BNP Paribas\" \/><span class=\"wpcf7-list-item-label\">Axepta BNP Paribas<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"BNP Paribas Fortis\" \/><span class=\"wpcf7-list-item-label\">BNP Paribas Fortis<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Hello bank!\" \/><span class=\"wpcf7-list-item-label\">Hello bank!<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Fintro\" \/><span class=\"wpcf7-list-item-label\">Fintro<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Aucune de ces r\u00e9ponses\" \/><span class=\"wpcf7-list-item-label\">Aucune de ces r\u00e9ponses<\/span><\/label><\/span><\/span><\/span>\u200b\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-zip\">Num\u00e9ro de client*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-client-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-client-number\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-email\">E-mail*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-phone\">Num\u00e9ro de t\u00e9l\u00e9phone*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-zip\">Code postal*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-zip\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-zip\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t\t<p><label for=\"your-message\">Informations suppl\u00e9mentaires*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" name=\"your-message\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"accept-this\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accept-this\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Les donn\u00e9es collect\u00e9es trait\u00e9es par Axepta BNP Paribas Benelux NV\/SA, en tant que responsable du traitement, ne sont utilis\u00e9es que pour l\u2019enqu\u00eate et le suivi de cette application. Pour plus de d\u00e9tails concernant les droits et obligations dans ce traitement, voyez les paragraphes 3 et 8 de la D\u00e9claration de confidentialit\u00e9.<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary\" type=\"submit\" value=\"Envoyer\" \/><br \/>\n<\/p>\n<p>Vous rencontrez des difficult\u00e9s en envoyant le formulaire de plainte ? Veuillez transmettre votre question \u00e0 complaint@axepta.be.\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"title-category-image-block_28ca9ef4cbc81cc72b39512e37d014f4\" class=\"block-title-category-image    image-right mozaique-topright image--mobile-default\">\n\n    <div class=\"container\">\n\n        \n        <div class=\"infos\">        \n                            <span class=\"title-category\">Dispositif d\u2019alerte Axepta BNP Paribas Benelux<\/span>\n              \n\n                            <h2 class=\"title\">Signaler des irr\u00e9gularit\u00e9s confidentiellement<\/h2>\n                        \n                                <div class=\"abstract\"><p>Avez vous une raison de signaler une violation ou un manquement \u00e0 la loi ou au Code de conduite de BNP Paribas? Gr\u00e2ce au syst\u00e8me d&rsquo;alerte d&rsquo;Axepta BNP Paribas, vous pouvez faire un signalement en toute s\u00e9curit\u00e9 et en toute confidentialit\u00e9.<\/p>\n<\/div>\n            \n                            <a href=\"https:\/\/www.axeptabnpparibas.lu\/fr\/whistleblowing-fr\/\" class=\"btn btn-outline-primary\" >\n                    Plus d&rsquo;informations                <\/a>\n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group alignfull axepta-basic-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Le client Consommateur qui n\u2019est pas satisfait de notre r\u00e9ponse peut introduire gratuitement une plainte aupr\u00e8s du Service de m\u00e9diation des services financiers (Ombudsfin),\u00a0sans pr\u00e9judice de son droit d\u2019entamer une proc\u00e9dure judiciaire : <strong>Ombudsfin<\/strong> &#8211; North Gate II, Boulevard du Roi Albert II 8 bte 2 &#8211; 1000 Bruxelles<\/p>\n\n\n\n<p><strong>Pour introduire une plainte et en assurer une prise en charge plus rapide, veuillez utiliser le formulaire disponible sur le site web\u00a0: <\/strong><a href=\"https:\/\/www.ombudsfin.be\/fr\/introduire-une-plainte\"><strong>https:\/\/www.ombudsfin.be\/fr\/introduire-une-plainte<\/strong><\/a><br>E-mail (uniquement si vous rencontrez un probl\u00e8me avec le formulaire web) : <a href=\"mailto:ombudsman@ombudsfin.be\">ombudsman@ombudsfin.be<\/a><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"title-category-image-block_df1018784f420ea6a4659bdd0810264d\" class=\"block-title-category-image     mozaique-topleft image--mobile-default\">\n\n    <div class=\"container\">\n\n        \n        <div class=\"infos\">        \n              \n\n                        \n            \n                    <\/div>\n\n    <\/div>\n\n<\/div><\/div><\/div>\n\n\n\n<div id=\"title-category-image-block_df1018784f420ea6a4659bdd0810264d\" class=\"block-title-category-image     mozaique-topleft image--mobile-default\">\n\n    <div class=\"container\">\n\n        \n        <div class=\"infos\">        \n              \n\n                        \n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Le client Consommateur qui n\u2019est pas satisfait de notre r\u00e9ponse peut introduire gratuitement une plainte aupr\u00e8s du Service de m\u00e9diation des services financiers (Ombudsfin),\u00a0sans pr\u00e9judice de son droit d\u2019entamer une proc\u00e9dure judiciaire : Ombudsfin &#8211; North Gate II, Boulevard du Roi Albert II 8 bte 2 &#8211; 1000 Bruxelles Pour introduire une plainte et en [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":2032,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7159","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formulaire de plainte - Axepta BNP Paribas Benelux<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.axeptabnpparibas.lu\/contact-us\/complaint\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formulaire de plainte - Axepta BNP Paribas Benelux\" \/>\n<meta property=\"og:description\" content=\"Le client Consommateur qui n\u2019est pas satisfait de notre r\u00e9ponse peut introduire gratuitement une plainte aupr\u00e8s du Service de m\u00e9diation des services financiers (Ombudsfin),\u00a0sans pr\u00e9judice de son droit d\u2019entamer une proc\u00e9dure judiciaire : Ombudsfin &#8211; 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