{"id":11345,"date":"2022-08-22T13:54:17","date_gmt":"2022-08-22T11:54:17","guid":{"rendered":"https:\/\/www.axepta.be\/?page_id=11345"},"modified":"2024-02-02T18:35:18","modified_gmt":"2024-02-02T17:35:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.axeptabnpparibas.lu\/fr\/faq\/","title":{"rendered":"Questions fr\u00e9quemment pos\u00e9es concernant la migration"},"content":{"rendered":"\n<div id=\"title-category-image-block_e0cf6632e7c8b7241428fcc267af07ce\" class=\"block-title-category-image    image-right mozaique-bottomright image--mobile-hidden\">\n\n    <div class=\"container\">\n\n                    <div class=\"image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"554\" src=\"\/wp-content\/uploads\/sites\/2\/2022\/01\/payment-retail-475x554.png\" class=\"attachment-image-title-category size-image-title-category\" alt=\"\" srcset=\"\/wp-content\/uploads\/sites\/2\/2022\/01\/payment-retail.png 475w, \/wp-content\/uploads\/sites\/2\/2022\/01\/payment-retail-257x300.png 257w, \/wp-content\/uploads\/sites\/2\/2022\/01\/payment-retail-30x35.png 30w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/>            <\/div>\n        \n        <div class=\"infos\">        \n                            <span class=\"title-category\">Questions fr\u00e9quemment pos\u00e9es<\/span>\n              \n\n                            <h2 class=\"title\">Nous rempla\u00e7ons votre terminal de paiement<\/h2>\n                        \n                                <div class=\"abstract\"><p>Chez Axepta BNP Paribas, nous nous engageons vivement \u00e0 fournir des solutions de paiement durables et fiables qui r\u00e9pondent aux exigences de qualit\u00e9 les plus strictes d&rsquo;aujourd&rsquo;hui et de demain. Avez-vous re\u00e7u un message d&rsquo;Axepta BNP Paribas vous informant que votre terminal de paiement doit \u00eatre remplac\u00e9\u00a0? Alors, vous trouverez ici une r\u00e9ponse aux questions les plus fr\u00e9quemment pos\u00e9es sur ce remplacement.<\/p>\n<p><a class=\"btn btn-primary\" href=\"https:\/\/axeptabnpparibas.lu\/wp-content\/uploads\/sites\/2\/2024\/02\/FAQ-migration-FR.pdf\" target=\"_blank\" rel=\"noopener\">Consultez les r\u00e9ponses<\/a><\/p>\n<\/div>\n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div id=\"title-category-image-block_76af3846ff9e5930a8617ac2f34c9e30\" class=\"block-title-category-image    image-right mozaique-topright image--mobile-default\">\n\n    <div class=\"container\">\n\n                    <div class=\"image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"554\" src=\"\/wp-content\/uploads\/sites\/2\/2021\/03\/New-Project-48-475x554.png\" class=\"attachment-image-title-category size-image-title-category\" alt=\"\" srcset=\"\/wp-content\/uploads\/sites\/2\/2021\/03\/New-Project-48.png 475w, \/wp-content\/uploads\/sites\/2\/2021\/03\/New-Project-48-257x300.png 257w, \/wp-content\/uploads\/sites\/2\/2021\/03\/New-Project-48-30x35.png 30w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/>            <\/div>\n        \n        <div class=\"infos\">        \n              \n\n                            <h2 class=\"title\">Pourquoi Axepta BNP Paribas effectue-t-il cette migration ?<\/h2>\n                        \n                                <div class=\"abstract\"><p>Afin d\u2019assurer une performance optimale et une s\u00e9curit\u00e9 maximale de nos appareils conform\u00e9ment aux exigences actuelles du march\u00e9, votre terminal devra <strong>\u00eatre remplac\u00e9 par un nouvel appareil<\/strong>. Les nombreuses avantages de votre nouvel appareil offriront davantage de possibilit\u00e9s pour votre commerce et vos clients.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div id=\"title-category-image-block_77cb93e86ef878a3a496ff6923c962f8\" class=\"block-title-category-image     mozaique-topleft image--mobile-default\">\n\n    <div class=\"container\">\n\n                    <div class=\"image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"554\" src=\"\/wp-content\/uploads\/sites\/2\/2020\/09\/New-Project-7-475x554.png\" class=\"attachment-image-title-category size-image-title-category\" alt=\"Betaalterminal overschakelen naar Axepta\" srcset=\"\/wp-content\/uploads\/sites\/2\/2020\/09\/New-Project-7.png 475w, \/wp-content\/uploads\/sites\/2\/2020\/09\/New-Project-7-257x300.png 257w, \/wp-content\/uploads\/sites\/2\/2020\/09\/New-Project-7-30x35.png 30w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/>            <\/div>\n        \n        <div class=\"infos\">        \n              \n\n                            <h2 class=\"title\">Comment installer mon nouveau terminal de paiement&nbsp;?<\/h2>\n                        \n                                <div class=\"abstract\"><p>Pour vous faciliter la t\u00e2che, nous mettons \u00e0 votre disposition <strong>une vid\u00e9o pour chaque mod\u00e8le de terminal<\/strong> qui vous guide \u00e0 travers les diff\u00e9rentes \u00e9tapes de l&rsquo;installation. C&rsquo;est vraiment un jeu d&rsquo;enfant\u00a0!<\/p>\n<ul>\n<li><a href=\"https:\/\/axeptabnpparibas.lu\/fr\/support\/terminaux\/comment-installer-mon-terminal\/\">Desk5000 : Voir la vid\u00e9o<\/a><\/li>\n<li><a href=\"https:\/\/axeptabnpparibas.lu\/fr\/support\/terminaux\/comment-installer-mon-terminal\/\">Move5000 : Voir la vid\u00e9o<\/a><\/li>\n<li><a href=\"https:\/\/axeptabnpparibas.lu\/fr\/support\/terminaux\/comment-installer-mon-terminal\/\">Lane5000 : Voir la vid\u00e9o<\/a><\/li>\n<\/ul>\n<\/div>\n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div id=\"title-category-image-block_f7f6bc1f18b436acab954e9020fee0e7\" class=\"block-title-category-image    image-right mozaique-bottomright image--mobile-default\">\n\n    <div class=\"container\">\n\n                    <div class=\"image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"475\" src=\"\/wp-content\/uploads\/sites\/2\/2022\/08\/myportal-475x475.png\" class=\"attachment-image-title-category size-image-title-category\" alt=\"\" srcset=\"\/wp-content\/uploads\/sites\/2\/2022\/08\/myportal-475x475.png 475w, \/wp-content\/uploads\/sites\/2\/2022\/08\/myportal-300x300.png 300w, \/wp-content\/uploads\/sites\/2\/2022\/08\/myportal-150x150.png 150w, \/wp-content\/uploads\/sites\/2\/2022\/08\/myportal-768x767.png 768w, \/wp-content\/uploads\/sites\/2\/2022\/08\/myportal-35x35.png 35w, \/wp-content\/uploads\/sites\/2\/2022\/08\/myportal.png 1024w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/>            <\/div>\n        \n        <div class=\"infos\">        \n              \n\n                            <h2 class=\"title\">O\u00f9 puis-je trouver l\u2019aper\u00e7u de mes transactions&nbsp;?<\/h2>\n                        \n                                <div class=\"abstract\"><p>Vous recevrez un aper\u00e7u <strong>quotidien<\/strong> de vos transactions <strong>par e-mail<\/strong>. Vous pouvez \u00e9galement consulter cet aper\u00e7u \u00e0 tout moment via <strong>notre portail en ligne <a href=\"https:\/\/axepta.worldline-solutions.com\/\" target=\"_blank\" rel=\"noopener\"><u>myPortal<\/u><\/a><\/strong>. Vous trouverez de plus amples informations sur l&rsquo;utilisation de ce portail <a href=\"https:\/\/axeptabnpparibas.lu\/fr\/support\/transactions\/comment-puis-je-voir-un-rapport-de-mes-transactions\/\">dans cette vid\u00e9o<\/a>.<\/p>\n<\/div>\n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div id=\"title-category-image-block_a75a58794f5802ee5036f6582559f2d8\" class=\"block-title-category-image     mozaique-topleft image--mobile-default\">\n\n    <div class=\"container\">\n\n                    <div class=\"image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"475\" src=\"\/wp-content\/uploads\/sites\/2\/2022\/08\/image_7-475x475.png\" class=\"attachment-image-title-category size-image-title-category\" alt=\"\" srcset=\"\/wp-content\/uploads\/sites\/2\/2022\/08\/image_7-475x475.png 475w, \/wp-content\/uploads\/sites\/2\/2022\/08\/image_7-300x300.png 300w, \/wp-content\/uploads\/sites\/2\/2022\/08\/image_7-150x150.png 150w, \/wp-content\/uploads\/sites\/2\/2022\/08\/image_7-768x768.png 768w, \/wp-content\/uploads\/sites\/2\/2022\/08\/image_7-35x35.png 35w, \/wp-content\/uploads\/sites\/2\/2022\/08\/image_7.png 800w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/>            <\/div>\n        \n        <div class=\"infos\">        \n              \n\n                            <h2 class=\"title\">O\u00f9 puis-je commander des rouleaux de papier pour mon nouveau terminal de paiement&nbsp;?<\/h2>\n                        \n                                <div class=\"abstract\"><p>Une fois la transaction effectu\u00e9e, les clients souhaitent g\u00e9n\u00e9ralement recevoir une preuve de paiement. Vous pouvez <strong>commander des rouleaux de papier<\/strong> pour votre terminal de paiement via Axepta BNP Paribas. Vous pouvez facilement le faire sur notre site web par bo\u00eete de 20 ou 50 rouleaux.<\/p>\n<p><a class=\"btn btn-primary\" href=\"https:\/\/axeptabnpparibas.lu\/fr\/accessoires\/\" target=\"_blank\" rel=\"noopener\">Commandez vos rouleaux de papier<\/a><\/p>\n<\/div>\n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\r\n<div id=\"cta-contact-block_50eaafd506e6c8137528d866dfe5eb1f\" class=\"block-cta-contact  \">\r\n  <div class=\"container\">\r\n    <div class=\"block-cta-contact-content\">\r\n      <div>\r\n              <span class=\"title-category\">Une urgence ? Contactez-nous via +32 (0)2 357 00 85 ou change@axepta.be<\/span>\r\n                    <h2 class=\"title\">Des questions ? Nous sommes l\u00e0 pour vous aider !<\/h2>\r\n            <\/div>\r\n      <div>\r\n              <a href=\"https:\/\/www.axeptabnpparibas.lu\/fr\/support\/\" class=\"btn btn-primary\" >\r\n          Contactez-nous        <\/a>\r\n            <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11345","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions fr\u00e9quemment pos\u00e9es concernant la migration - Axepta BNP Paribas Benelux<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.axeptabnpparibas.lu\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quemment pos\u00e9es concernant la migration - 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